99coco Privacy Policy

This Privacy Policy ("Policy") is issued by 99coco ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals who access, register on, or interact with the 99coco platform at https://99coco.org. This Policy explains in clear terms what data we collect, how and why we use it, with whom we may share it, how long we retain it, and what rights you hold in relation to that data.

By registering an account on 99coco or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. This Policy forms part of the overall agreement between you and 99coco, together with our Terms & Conditions and our Responsible Gaming policy.

99coco collects personal data from you through several channels: directly when you register or use the platform, automatically as you interact with our services, and from third-party service providers as part of our verification and payment processes. The categories of data we collect are described below.

2.1 Registration & Identity Data

• Full legal name as it appears on your Pakistani CNIC
• Date of birth (used for mandatory 21+ age verification)
• Gender (optional, collected during account setup)
• CNIC number (collected during KYC verification)
• Nationality and country of residence

2.2 Contact Data

• Email address
• Mobile phone number (registered in your name, used for OTP and account security)
• Residential address (city, province — e.g., Karachi, Lahore, Faisalabad, Islamabad)

2.3 Financial & Transaction Data

• JazzCash or EasyPaisa mobile wallet number
• HBL, UBL, or Meezan Bank account details used for deposits or withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bonus credits
• PKR balance history and wagering records

2.4 Technical & Usage Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and features interacted with on the platform
• Login timestamps and account activity logs

2.5 KYC Documentation

• Scanned or photographed copy of your CNIC (front and back)
• Proof of address (recent utility bill or bank statement)
• Selfie or live photo where required for identity confirmation

99coco uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your explicit consent.

Every instance of personal data processing at 99coco is carried out on one of the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the 99coco Terms & Conditions — for example, processing your deposits, managing your account, and paying out winnings.
• Legal obligation: Processing required to comply with applicable laws and our gaming licence conditions — including KYC identity checks, AML transaction monitoring, and age verification.
• Legitimate interests: Processing carried out for 99coco's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, and internal analytics.
• Consent: Processing carried out only where you have provided a freely given, specific, informed, and unambiguous consent — including direct marketing communications and non-essential cookies. You may withdraw consent at any time.

99coco does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually required to handle your data in accordance with applicable data protection standards.

5.1 Payment Processors

To process your JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank transactions, we share the minimum necessary financial and identity data with our payment processing partners. These partners are bound by their own regulatory obligations and data protection commitments.

5.2 KYC & Identity Verification Providers

We use regulated third-party KYC service providers to verify your identity and age. Your CNIC details and verification documents are shared with these providers solely for this purpose and are not retained by them beyond the verification process.

5.3 Game Software Providers

The game providers who supply casino games, live dealer tables, sports betting markets, fishing games, and slot content to the 99coco platform may receive anonymised session data for the purpose of game performance monitoring. They do not receive your name, CNIC, financial data, or contact details.

5.4 Legal & Regulatory Authorities

99coco is required by its gaming licence and applicable law to report certain information to relevant regulatory and law enforcement authorities. This includes suspicious transaction reports under AML obligations. Such disclosures are made without prior notice to you where notification would prejudice a lawful investigation.

99coco uses cookies — small text files stored on your device — and similar tracking technologies to enable essential platform functionality, maintain your login session, and where you have consented, to collect analytics data that helps us improve the player experience.

6.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, preserve your language and currency preferences, and enable security features. You cannot opt out of essential cookies while using the platform, as doing so would prevent core functionality from working.

6.2 Analytics Cookies (Consent Required)

With your consent, we use analytics cookies to understand how players interact with different sections of the 99coco platform — for example, which game categories are most popular among players in Lahore versus Karachi. This data is aggregated and anonymised before analysis. No individual player is identified from analytics reports.

6.3 Preference Cookies (Consent Required)

These cookies remember your platform preferences — such as your preferred payment method or favourite game category — so that you do not need to reconfigure them on each visit. They are only set with your consent and can be cleared at any time from your browser settings.

99coco retains your personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence conditions. The following retention periods apply:

On expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. Where data has been anonymised it is no longer personal data and may be retained indefinitely for statistical and analytical purposes.

99coco implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records
• Firewalled server infrastructure with intrusion detection and real-time threat monitoring
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for all internal systems that process personal data
• Regular independent penetration testing and security audits of the platform infrastructure
• Documented data breach response procedures including notification protocols

While 99coco takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. You also play a role in protecting your own data — please use a strong, unique password for your 99coco account and do not share your login credentials with anyone.

As a 99coco player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a clear description of your request.

9.1 Right of Access

You have the right to request a copy of the personal data that 99coco holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving a valid request.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic contact information can be updated directly in your account settings. For identity data such as your name or date of birth, please contact our support team with supporting documentation.

9.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing has been unlawful. Please note that certain data must be retained by 99coco for regulatory compliance purposes even following account closure, and such data cannot be deleted on request alone.

9.4 Right to Restriction

You may request that 99coco restricts processing of your personal data in certain circumstances — for example, while a dispute over data accuracy is being resolved.

9.5 Right to Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a portable format and to have it transmitted directly to another controller where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.

The 99coco platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect, process, or retain personal data relating to any individual under the age of 21. This policy applies without exception to all players, regardless of jurisdiction.

If you are a parent or guardian and believe that your child under the age of 21 has registered on 99coco or provided personal data to the platform, please contact us immediately at [email protected] so that the matter can be investigated and resolved promptly.

For guidance on parental control tools that can be used to restrict access to gambling websites, please visit our Responsible Gaming page.

With your consent, 99coco may send you marketing communications regarding promotions, bonuses, new game launches, PSL betting markets, and other platform updates. These communications may be delivered via email or SMS to the mobile number registered on your account.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by 99coco
• Updating your communication preferences in the notifications section of your account settings
• Contacting our support team at [email protected] and requesting removal from marketing lists

Opting out of marketing communications will not affect transactional communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, security alerts, or KYC verification requests. These operational communications will continue regardless of your marketing preferences.

99coco reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our platform, changes in applicable law or our gaming licence conditions, or improvements to our data protection practices. The revised Policy will be published on this page with an updated effective date at the top of the document.

Where changes are material — meaning they significantly affect how your data is processed or your rights in relation to it — 99coco will use reasonable efforts to notify registered players via email prior to the changes taking effect. For minor or clarificatory amendments, the updated Policy will be published without individual notification.

Your continued use of the 99coco platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update, you should cease using the platform and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 99coco holds about you, please contact our Data Protection team through the following channel:

When submitting a data rights request, please include your registered username and email address so that we can verify your identity before processing the request. We may ask for additional information where necessary to confirm your identity and protect your data from unauthorised access.